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1.
Benchmarking
by
Spendolini, Michael J.
Publication:
Bogotá Norma 1995 . 248 p. / 23 cm
Date:
1995
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2.
Gestión por procesos
by
Agudelo Tobón, Luis Fernando
Publication:
Medellín ICONTEC 2007 . 302 p. / 25 cm.
Date:
2007
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3.
La guerra del marketing
by
Ries, Al
Publication:
México: McGraw-Hill, 2007 . viii, 224 p. , Índice 24 cm
Date:
2007
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