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1.
¡Eso no es asunto mío ! , ¡ atrévace como cliente, a exigir un mejor servicio; y láncese como empresa a ofrecerlo!
by
Glen, Peter
Publication:
Bogotá Norma 1992 . 226 p. 21 cm
Date:
1992
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2.
Érase una vez una fábrica
by
Guaspari, John
Publication:
Colombia Editorial Norma 1996 . 110 p. 19 cm
Date:
1996
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Authors
Glen, Peter
Guaspari, John
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CALIDAD DE SERVICIOS
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